CMI provides the infrastructure, processes, and expertise needed to handle all service, maintenance, or repair needs for retailers and multi-site clients on a national level.
Our network of qualified, professional technicians is an extension of our service delivery team. They work in close connection with our service department to ensure reliable, quality service and support no matter where your next issue may arise.
The CMI Difference
CMI Mechanical is radically different than other industry aggregators. Rather than being just a call center, we are first and foremost mechanical contractors and consultants.
Our dispatchers have the ability escalate any problem to our team of Product Experts who have multiple decades of field experience repairing and diagnosing equipment of all kinds.
If you need an on-site evaluation, our Product Experts will be there. From Alaska to the East Coast, our team members frequently travel out-of-state to ensure the proper diagnosis of our customers’ problem stores and mechanical equipment.
We have partnered with numerous web-based work management systems including Corrigo, Service Channel, OfficeTrax, and Big Sky among others. We have even become experts on client proprietary systems. No matter what management system you use, you’ll be able to dispatch and track all work performed on your sites.
At CMI we employ a team of analysts who examine data from our work management technology partners to provide our customers with:
- Optimized pricing
- Timely work delivery
- Elite work order communication and documentation.