CMI Mechanical Management Team
Patrick Griffith SMA, FMA
Director of National Accounts
Manager of Analytics & Customer Experience
After more than a decade of high volume Call Center analytical experience, Mr. Cochrane joined the CMI team in 2016 and Brian brings a comprehensive operational skillset that includes Account Launch, Training, Development of Operational Metrics, Review of Analytics, and Process Improvement to our National Account team. Brian is passionate about the value of data, metrics, and information that can lead to creating tools and views in order to communicate opportunities for improvement across all levels of operation.